Deskripsi Pekerjaan
Amcor, a global leader in packaging solutions, is seeking a dedicated and detail-oriented Customer Service Associate to join our team in Tuas. In this role, you will be the primary point of contact for our valued customers, ensuring a seamless order-to-delivery experience. You will manage customer accounts, process orders, coordinate with internal teams, and resolve inquiries promptly. Your contributions will directly impact customer satisfaction and operational efficiency.
We offer a collaborative work environment, comprehensive training, and opportunities for professional growth within a multinational organization. If you possess strong communication skills, a problem-solving mindset, and a passion for delivering excellent service, we invite you to apply and become part of Amcor's success.
Tanggung Jawab
- Manage and process customer orders from receipt to delivery, ensuring accuracy and timeliness.
- Coordinate with new customers to complete credit application forms, establish exemption status, and arrange freight details.
- Respond to customer inquiries via phone, email, and other channels, providing timely and accurate information.
- Liaise with sales, logistics, and production teams to ensure smooth order fulfillment and resolve issues.
- Maintain up-to-date customer records and documentation in the system.
- Monitor order status, track shipments, and proactively communicate updates to customers.
- Assist in preparing reports and performance metrics for the customer service team.
Kualifikasi
- Diploma or equivalent qualification; degree in Business Administration or related field is a plus.
- Minimum 1-2 years of experience in customer service, preferably in a manufacturing or logistics environment.
- Strong verbal and written communication skills in English; proficiency in additional languages is an advantage.
- Excellent organizational skills with the ability to multitask and prioritize in a fast-paced setting.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with ERP systems.
- Customer-oriented mindset with a problem-solving attitude.
- Ability to work independently and as part of a team.