Deskripsi Pekerjaan
Are you a dedicated professional looking to build a career in the banking industry? Mactan Rural Bank is currently seeking a highly motivated and detail-oriented Customer Service Associate to join our team in Cebu City. In this role, you will serve as the primary point of contact for our valued clients, ensuring that every transaction and interaction reflects our commitment to excellence, integrity, and community service.
As a Customer Service Associate, you will be at the heart of our branch operations. You will play a pivotal role in maintaining the financial health of our clients through efficient account management, loan processing support, and diligent record-keeping. We are looking for someone who thrives in a fast-paced environment and possesses the ability to handle complex compliance requirements while delivering a warm, professional customer experience. If you are passionate about helping others achieve their financial goals and want to grow within a respected local banking institution, we invite you to apply today.
Tanggung Jawab
- Facilitate smooth account opening processes for new and existing clients.
- Manage end-to-end loan application processing, ensuring all documentation is accurate and complete.
- Proactively assist in collections activities while maintaining positive customer relations.
- Perform daily records monitoring and data entry to ensure branch operational integrity.
- Provide exceptional customer support, addressing inquiries and resolving issues with professionalism.
- Ensure all branch transactions adhere to strict banking compliance standards and internal policies.
- Collaborate with the branch team to support daily administrative and operational workflows.
Kualifikasi
- Bachelor’s degree in Business Administration, Finance, Banking, or a related field.
- At least 1 year of experience in customer service, banking, or administrative roles is preferred.
- Strong numerical aptitude and attention to detail.
- Excellent verbal and written communication skills in English and Filipino/Cebuano.
- Proficiency in Microsoft Office Suite (Word, Excel) and basic banking software.
- Strong understanding of KYC (Know Your Customer) and anti-money laundering compliance.
- Ability to work under pressure and manage multiple tasks simultaneously.
- High level of integrity, reliability, and commitment to service excellence.