Deskripsi Pekerjaan
Join Mactan Rural Bank as a Customer Service Associate and become an essential part of our client-focused banking team. We're seeking a proactive professional to deliver exceptional customer experiences while supporting core banking operations. In this dynamic role, you'll manage account openings, facilitate loan processing, handle collections activities, maintain accurate records, and ensure regulatory compliance. You'll be the frontline ambassador for our clients, resolving inquiries efficiently and supporting branch operational excellence. If you thrive in a customer-centric environment and possess strong organizational skills, this opportunity offers career growth within a trusted local financial institution.
Tanggung Jawab
- Efficiently process new account applications and documentation
- Manage loan application workflows from submission to approval
- Coordinate collection activities for delinquent accounts
- Maintain accurate client records and transaction documentation
- Deliver responsive customer service across multiple channels
- Ensure strict adherence to banking regulations and compliance protocols
- Support branch operational functions including cash handling and reporting
Kualifikasi
- College degree in Business, Finance, or related field preferred
- Minimum 1 year experience in customer service or banking operations
- Strong communication and interpersonal skills
- Proficiency in basic accounting principles and documentation
- Attention to detail with transaction processing accuracy
- Ability to multitask in fast-paced financial environments
- Knowledge of banking software and MS Office applications