Deskripsi Pekerjaan
Join Mactan Rural Bank as a Customer Service Associate and become the cornerstone of our client experience. In this dynamic role, you'll be the first point of contact for customers, delivering exceptional service while supporting critical banking operations. We seek a dedicated professional who thrives in a fast-paced environment and is passionate about building lasting customer relationships. As a key member of our branch team, you'll ensure seamless financial transactions while upholding the highest standards of compliance and operational excellence. Mactan Rural Bank offers a collaborative culture where your growth is prioritized through continuous learning and development opportunities.
Tanggung Jawab
- Manage account opening processes with precision and regulatory compliance
- Assist in loan documentation, verification, and application support
- Handle customer inquiries, complaints, and transaction support
- Monitor and maintain accurate financial records and documentation
- Execute collection procedures for delinquent accounts
- Support branch operations including cash handling and transaction processing
- Ensure adherence to banking policies and regulatory requirements
Kualifikasi
- Associate's or Bachelor's degree in Business, Finance, or related field
- Minimum 1 year experience in customer service or banking operations
- Strong communication and interpersonal skills with service orientation
- Proficiency in banking software and MS Office applications
- Attention to detail with ability to handle sensitive financial data
- Knowledge of banking regulations and compliance standards
- Ability to work efficiently under pressure with multiple priorities