Deskripsi Pekerjaan
Join Mactan Rural Bank as a Customer Service Associate and become the cornerstone of our client experience in Tacloban City. In this dynamic role, you'll deliver exceptional financial service while supporting critical banking operations. Your expertise will empower customers through seamless account openings, efficient loan processing, and proactive collections management. You'll maintain meticulous transaction records, ensure strict regulatory compliance, and provide responsive solutions to client inquiries. This position offers a unique opportunity to develop comprehensive banking knowledge while contributing to our branch's operational excellence.
We seek a proactive professional who thrives in customer-centric environments. Your ability to navigate complex financial transactions while maintaining warm, personalized service will directly impact customer satisfaction and retention. Mactan Rural Bank values team players who demonstrate integrity, attention to detail, and a passion for community banking. If you're ready to build a rewarding career in financial services while making tangible differences in clients' financial journeys, we encourage you to apply.
Tanggung Jawab
- Manage end-to-end account opening processes for new and existing clients
- Process loan applications, verify documentation, and coordinate approval workflows
- Execute collection activities including overdue account follow-ups and payment arrangements
- Maintain accurate transaction records and monitor account compliance
- Deliver responsive customer service via in-person, phone, and digital channels
- Ensure adherence to banking regulations and internal compliance protocols
- Support branch operations including cash handling, documentation, and administrative tasks
Kualifikasi
- High school diploma or equivalent; college degree in Business, Finance, or related field preferred
- Minimum 1-2 years experience in customer service or banking operations
- Proficiency in Microsoft Office Suite and banking software systems
- Strong numerical aptitude and attention to financial detail
- Excellent communication skills in English and local dialects
- Knowledge of banking regulations and compliance standards
- Ability to multitask in fast-paced environments with high accuracy
- Proven problem-solving and conflict resolution abilities