Deskripsi Pekerjaan
Join D&L Industries, Inc. as a Customer Service Associate and become a vital bridge between our company, our valued customers, and Distribution Utilities or Electric Cooperatives. In this dynamic role, you'll be the first point of contact, ensuring seamless communication and exceptional service experiences. Your responsibilities will include resolving customer inquiries, processing service requests, and maintaining accurate documentation of all interactions. This position offers the opportunity to develop critical communication skills while supporting utility partnerships and driving customer satisfaction in a fast-paced environment.
As a key member of our customer service team, you'll collaborate with internal departments to address service-related concerns and implement efficient solutions. The ideal candidate will thrive in a collaborative setting, leveraging problem-solving abilities to enhance customer relationships. With competitive compensation and growth opportunities, this role is perfect for individuals passionate about delivering outstanding service and contributing to our mission of excellence in customer support.
Tanggung Jawab
- Act as primary liaison between customers and Distribution Utilities/Electric Cooperatives
- Resolve customer inquiries and service requests with prompt professionalism
- Maintain accurate documentation of customer interactions and service cases
- Coordinate with utility partners to ensure timely service delivery
- Process customer transactions and service modifications efficiently
- Identify opportunities to improve customer service processes
- Collaborate with internal teams to resolve escalated customer issues
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- 1+ years customer service or administrative support experience
- Excellent verbal and written communication skills in English and Filipino
- Strong problem-solving abilities with customer-focused mindset
- Proficiency in Microsoft Office and customer service software
- Ability to multitask and prioritize in fast-paced environments
- Knowledge of utility industry practices is advantageous
- Positive attitude with patience and conflict resolution skills