Deskripsi Pekerjaan
Are you a compassionate professional looking to make a meaningful difference in the healthcare sector? JobStudio is seeking a dedicated Customer Service Associate to join our vibrant clinic team in the heart of City Hall. In this pivotal role, you will serve as the friendly face and voice of our clinic, ensuring every patient feels welcomed and valued from the moment they arrive. We are looking for individuals who excel at building rapport and can handle registration duties and patient inquiries with efficiency and empathy. You will play a crucial role in the patient journey, assisting with administrative tasks and ensuring our clinic runs smoothly. If you are ready to join a dynamic environment where your customer service skills directly impact patient care, we want to hear from you. This is a full-time opportunity to grow your career in a supportive healthcare setting.
Tanggung Jawab
- Greet and welcome patients warmly, ensuring a positive first impression.
- Manage patient registration and check-in processes accurately and efficiently.
- Handle incoming patient inquiries via phone or in-person with patience and professionalism.
- Maintain and update patient records and administrative files as required.
- Coordinate with medical staff to ensure smooth clinic operations.
- Provide basic information about clinic services and procedures to patients.
- Assist in scheduling appointments and managing the waiting area.
Kualifikasi
- Minimum 1-2 years of experience in customer service, preferably within a healthcare or clinic setting.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with the ability to remain calm under pressure.
- Proficiency in using computer systems and office software.
- A valid Singapore Work Pass (if applicable) or eligibility to work in Singapore.
- High level of professionalism and a genuine passion for helping others.