Deskripsi Pekerjaan
At Bosch, we care —for you, for our customers, and for the future. This isn't just a job. It's your chance to be part of something that truly matters. As a Customer Service Associate specializing in German automotive accounts, you'll be at the forefront of delivering exceptional service to our valued clients. Join our dynamic team in Bonifacio Global City and contribute to Bosch's commitment to innovation and excellence. In this role, you'll have the opportunity to develop your skills in customer communication, problem-solving, and cross-cultural understanding while working with one of the world's leading technology and service companies. Bosch offers a supportive work environment where your contributions are recognized and your professional growth is nurtured. If you're passionate about customer service and ready to make a difference, we encourage you to apply for this exciting opportunity.
Tanggung Jawab
- Provide exceptional customer service to German automotive clients via phone, email, and chat
- Handle customer inquiries, complaints, and requests with professionalism and empathy
- Document customer interactions and maintain accurate records in the CRM system
- Collaborate with cross-functional teams to resolve complex customer issues
- Adhere to company policies and procedures while maintaining service quality standards
- Continuously improve product knowledge to provide accurate information to customers
- Meet or exceed performance metrics including call handling time, customer satisfaction scores, and first contact resolution
Kualifikasi
- Excellent command of both German and English languages (written and spoken)
- Previous customer service experience, preferably in the automotive or manufacturing industry
- Strong problem-solving skills and ability to think critically
- Proficiency with CRM software and other customer service tools
- High school diploma or equivalent; college degree is a plus
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Strong attention to detail and excellent organizational skills
- Positive attitude and willingness to learn and adapt to new processes