Deskripsi Pekerjaan
Start your career journey with EXL Services! We are currently hiring passionate Customer Service Associates to join our dynamic insurance account team at our Northgate, Alabang site. As a global leader in business process management and analytics, EXL offers an environment where your contributions are valued and your professional growth is our priority.
About the Role: As a Customer Service Associate, you will be the primary point of contact for policyholders, providing world-class support across various communication channels. You will handle inquiries related to policy benefits, claims processing, billing, and general account management. Your ability to listen actively, empathize with customers, and solve problems efficiently will ensure every interaction leaves a lasting positive impression.
What We Offer: Competitive compensation package with night differential and performance-based incentives. Comprehensive HMO coverage from day one. Paid training and continuous upskilling programs. Clear career progression paths within the company. A supportive and diverse work culture located in the accessible Northgate Cyberzone.
Who We're Looking For: Individuals with excellent communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment. Whether you are a seasoned BPO professional or starting your career, if you have the drive to excel, we want to meet you.
Ready to be an ambassador of exceptional service? Apply now and make a difference with EXL Services!
Tanggung Jawab
- Handle inbound calls and correspondence from insurance policyholders professionally and empathetically.
- Provide accurate information regarding policy details, coverage, claims, and billing statements.
- Process policy modifications, renewals, and cancellations as requested by clients.
- Identify and resolve customer issues promptly while ensuring high levels of satisfaction.
- Maintain detailed and accurate records of all customer interactions in the CRM system.
- Collaborate with internal teams to address complex account needs.
- Consistently meet performance metrics such as quality assurance, adherence, and customer feedback scores.
- Adhere to strict compliance and data privacy regulations set by the insurance industry.
Kualifikasi
- At least Senior High School graduate; Associate or College degree preferred.
- Excellent verbal and written English communication skills.
- Must be willing to work onsite in Northgate, Alabang.
- Flexibility to work in shifting schedules, including weekends and holidays.
- Strong problem-solving abilities and attention to detail.
- Previous BPO or customer service experience is an advantage but not mandatory – fresh graduates and career shifters are welcome!
- Ability to navigate computer applications and adapt to new systems quickly.
- A genuine passion for helping others and delivering exceptional customer experiences.