Deskripsi Pekerjaan
Are you fluent in Japanese and passionate about delivering exceptional customer service? EMAPTA is seeking a dedicated Customer Service Associate - Japanese Speaking to join our dynamic team in Metro Manila. In this role, you will be at the forefront of our AI-driven customer experience model, providing top-notch multilingual support to clients from around the globe.
As a key member of our call centre team, you will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication in Japanese and English. Our innovative approach integrates AI tools to streamline processes and enhance the quality of interactions, allowing you to focus on building meaningful connections with customers.
We offer a collaborative work environment where your language skills and customer service expertise are valued. You will receive comprehensive training and support to excel in your role and grow professionally. If you are ready to take your career to the next level and be part of a company that embraces technology and diversity, apply now!
Tanggung Jawab
- Provide exceptional customer support in Japanese and English via multiple channels (phone, email, chat).
- Leverage AI-powered CX tools to optimize response times and resolution accuracy.
- Handle customer inquiries, complaints, and feedback with professionalism and empathy.
- Collaborate with cross-functional teams to improve service delivery and customer experience.
- Maintain detailed and accurate records of customer interactions and transactions.
- Adhere to quality assurance guidelines and performance metrics.
- Participate in ongoing training to stay current with product updates and service protocols.
- Contribute to a positive team culture and support peers in achieving shared goals.
Kualifikasi
- Fluency in Japanese (both spoken and written) with strong command of English.
- At least 1 year of customer service experience, preferably in a BPO or call centre environment.
- Excellent verbal and written communication skills.
- Proficiency with computer systems and customer relationship management (CRM) software.
- Strong problem-solving abilities and attention to detail.
- Ability to handle multiple tasks and work in a fast-paced setting.
- Willingness to work onsite in Metro Manila (flexible shift schedules may apply).
- Team-oriented mindset with a proactive approach to service.