Deskripsi Pekerjaan
Greenbay Ces is excited to announce its business expansion in the Penang region and is seeking a dedicated Customer Service (Contract Maintenance) professional to join our dynamic team. In this role, you will serve as the primary point of contact for our valued clients, ensuring seamless communication regarding service agreements, scheduling maintenance visits, and resolving inquiries efficiently.
We are looking for an individual who possesses excellent communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced office environment. If you are eager to contribute to our growth and ensure high levels of client satisfaction, we encourage you to apply.
Tanggung Jawab
- Handle inbound and outbound customer inquiries regarding contract maintenance and service levels.
- Schedule and coordinate maintenance appointments with technical teams and clients.
- Maintain accurate and up-to-date customer records in the CRM system.
- Process service requests, handle complaints, and escalate issues when necessary.
- Liaise between customers and internal departments to ensure timely resolution of service issues.
- Assist in the preparation and renewal of maintenance contracts.
- Ensure all customer interactions comply with company policies and service standards.
Kualifikasi
- Minimum SPM/STPM or Diploma in Business Administration, Marketing, or a related field.
- Proven experience in customer service or administrative support roles.
- Strong verbal and written communication skills in English and Bahasa Malaysia.
- Proficient in using Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multi-task, prioritize tasks, and meet deadlines.
- Highly organized with attention to detail in data entry and record keeping.
- A positive attitude and willingness to learn new processes.