Deskripsi Pekerjaan
Are you an exceptionally organized, empathetic, and customer-focused individual eager to make a significant impact within a dynamic business environment? Clark Outsourcing, a premier provider of offshore staffing solutions, is actively seeking a dedicated and proactive Customer Service Coordinator to join our thriving team in Pampanga, Central Luzon. This full-time role is a cornerstone of our client operations, ensuring seamless communication and efficient coordination that directly contributes to the success of our clients.
As a Customer Service Coordinator, you will be the crucial link connecting our clients, vendors, and essential Regional Center Case Managers. Your expertise will be vital in streamlining processes, managing important referrals, and acting as the primary point of contact for inquiries and support. You will be responsible for maintaining proactive communication, building strong rapport, and ensuring all interactions reflect Clark Outsourcing’s commitment to excellence. This role demands a keen eye for detail, strong problem-solving abilities, and a genuine passion for delivering outstanding service.
Join a supportive and collaborative team where your contributions are valued, and your professional growth is encouraged. At Clark Outsourcing, we empower our employees to excel, offering a stimulating work environment where you can refine your skills and advance your career. If you are a natural communicator, possess stellar organizational capabilities, and are ready to take on a challenging yet rewarding position, we encourage you to apply and become a key player in our mission to deliver unparalleled service from our Pampanga hub.
Tanggung Jawab
- Serve as the primary point of contact for clients, vendors, and Regional Center Case Managers, ensuring timely and professional communication.
- Efficiently process and manage incoming referrals, meticulously tracking their status and progress.
- Coordinate schedules, appointments, and meetings, ensuring all parties are well-informed.
- Resolve client inquiries and issues with empathy and efficiency, escalating complex cases when necessary.
- Maintain accurate and up-to-date client records and documentation in CRM systems.
- Collaborate with internal teams to ensure service delivery aligns with client expectations and company standards.
- Prepare and distribute communications, reports, and other relevant documents as required.
Kualifikasi
- Proven experience (1-3 years) in a customer service, administrative support, or coordination role.
- Exceptional verbal and written communication skills with a professional demeanor.
- Strong organizational skills and the ability to manage multiple tasks and priorities effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with CRM software.
- Ability to work independently and as part of a team in a fast-paced environment.
- High level of attention to detail and accuracy.
- A proactive approach to problem-solving and client satisfaction.
- Bachelor's degree or equivalent practical experience preferred.