Deskripsi Pekerjaan
We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Coordinator (Automotive) based in the Central Region. In this pivotal role, you will serve as the primary point of contact for our clients, ensuring seamless communication and efficient service delivery. You will play a critical part in coordinating vehicle maintenance schedules, processing service requests, and maintaining high standards of customer satisfaction.
Our ideal candidate is someone who thrives in a fast-paced environment and possesses a strong understanding of the automotive service industry. You will be responsible for managing incoming inquiries, scheduling appointments, and liaising between our workshop staff and customers. If you are looking for a challenging opportunity to advance your career in customer service within the automotive sector, we encourage you to apply today.
Tanggung Jawab
- Manage incoming customer inquiries via phone, email, and in-person interactions with professionalism.
- Schedule and coordinate vehicle service appointments and repairs efficiently.
- Process service orders, warranty claims, and related paperwork accurately.
- Communicate service status updates to customers and update the CRM system accordingly.
- Resolve customer complaints and issues in a timely and satisfactory manner.
- Collaborate with the workshop team to ensure service targets are met.
- Assist in maintaining accurate customer records and filing systems.
Kualifikasi
- GCE 'O' Levels or equivalent; Diploma in Business or Automotive studies is an advantage.
- Minimum 1-2 years of experience in customer service, preferably within the automotive or retail industry.
- Strong interpersonal and communication skills (verbal and written).
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently as well as part of a collaborative team.
- Detail-oriented with strong organizational and time management skills.
- Valid Singapore driving license is preferred.