Deskripsi Pekerjaan
Are you passionate about the art of coffee and dedicated to providing exceptional service? Elitez Group is seeking a dynamic Customer Service Coordinator / Coffee Specialist to join our B2B team in Changi. In this role, you will be the face and voice of our brand, ensuring our business clients receive top-tier support and industry-leading coffee expertise.
You will manage critical relationships with our B2B accounts, acting as the primary point of contact for inquiries, order coordination, and product education. We are looking for a professional who thrives in a fast-paced environment and possesses a genuine enthusiasm for coffee culture. If you are organized, communicative, and ready to elevate our service standards, we want to hear from you.
Tanggung Jawab
- Serve as the primary point of contact for B2B clients via phone, email, and live chat.
- Manage order processing, tracking, and delivery coordination to ensure timely fulfillment.
- Provide expert advice on coffee product selections, brewing equipment, and supply requirements to business partners.
- Resolve client concerns or technical inquiries with a focus on high-quality service and retention.
- Maintain accurate client database records and track communication history in the CRM.
- Collaborate with the logistics and warehouse teams to ensure seamless inventory flow for key accounts.
- Participate in periodic training sessions to stay updated on new coffee product launches and industry trends.
Kualifikasi
- Minimum GCE 'O' Level, Diploma, or equivalent professional certification.
- Proven experience in Customer Service, preferably in a B2B or consumer products environment.
- Strong interpersonal skills with a professional and helpful phone/email etiquette.
- Passionate about coffee culture with the ability to learn and articulate product specifications.
- Proficient in MS Office suite and comfortable using CRM/ordering software.
- Highly organized with the ability to manage multiple client inquiries simultaneously.
- Strong problem-solving skills and the ability to work independently or within a team.
- Must be based in or willing to work in the Changi area.