Deskripsi Pekerjaan
Are you a customer-oriented professional looking to make a meaningful impact in the education sector? StaffKing Pte Ltd is currently seeking two dedicated Customer Service Coordinators to join a prestigious Chinese enrichment and tuition centre located in the heart of Marine Parade.
In this role, you will be the face of our centre, acting as the primary point of contact for parents, students, and teaching staff. We are looking for individuals who are organized, proactive, and passionate about facilitating a positive learning environment. This is an excellent opportunity for those who thrive in a fast-paced educational setting and are looking for long-term career growth, including yearly increments and performance bonuses.
If you have a knack for administration, excellent interpersonal skills, and a commitment to service excellence, we want to hear from you!
Tanggung Jawab
- Manage front-desk operations, including greeting parents and students with a professional and welcoming demeanor.
- Handle all course inquiries, student registrations, and administrative enrollment processes.
- Coordinate class schedules and communicate updates to parents and instructors effectively.
- Manage student attendance records and ensure all administrative databases are accurate and up-to-date.
- Address parent queries and feedback promptly to maintain high levels of customer satisfaction.
- Support the teaching staff with classroom preparation and logistics.
- Process payments and maintain records of tuition fees and outstanding balances.
Kualifikasi
- Minimum GCE 'O' Levels, Diploma, or equivalent qualification.
- Proven experience in customer service, administration, or a similar front-facing role.
- Strong communication skills in English; ability to communicate in Mandarin is an advantage due to the nature of the centre.
- Proficiency in Microsoft Office Suite (Word, Excel) and basic data entry skills.
- Highly organized with the ability to manage multiple tasks simultaneously.
- Comfortable working a 5-day week, including weekends, to support centre operations.
- Strong problem-solving skills and a positive, team-oriented attitude.