Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for data organization and customer excellence? PERSOL is currently seeking a highly organized Customer Service Coordinator to join our team at Tengah Plantation Plaza. In this pivotal role, you will act as the bridge between our customers and our internal operations, ensuring that data is accurately maintained and service levels are consistently exceeded.
The ideal candidate will thrive in a fast-paced environment where precision is key. You will be responsible for managing essential administrative workflows, utilizing your technical proficiency in Microsoft Excel to transform raw data into actionable insights. If you are a problem-solver who enjoys working with large datasets and providing top-tier support, we invite you to apply for this opportunity to grow your career within a reputable organization.
Tanggung Jawab
- Serve as the primary point of contact for customer inquiries at the Tengah Plantation Plaza location.
- Maintain and update complex customer databases using Microsoft Excel with high levels of accuracy.
- Perform regular data audits to ensure information integrity and consistency across all internal systems.
- Generate and interpret routine reports to support management in strategic decision-making processes.
- Coordinate administrative tasks, including documentation, scheduling, and filing, to ensure smooth operational flow.
- Troubleshoot customer issues, providing timely and professional resolutions to enhance overall satisfaction.
- Collaborate with internal departments to streamline communication and service delivery protocols.
Kualifikasi
- Prior experience in a customer service, administrative, or data coordination role.
- Strong technical proficiency in Microsoft Excel, including the ability to utilize formulas (VLOOKUP, HLOOKUP, Pivot Tables) and basic Macro functionalities.
- Proven ability to manage and analyze large, complex datasets without compromising accuracy.
- Excellent communication skills with the ability to interact professionally with diverse stakeholders.
- Strong organizational skills and the capacity to multitask effectively in a fast-paced environment.
- Minimum of GCE 'O' Level or Diploma equivalent in a relevant discipline.
- Ability to work independently with minimal supervision while contributing to team objectives.