Deskripsi Pekerjaan
Are you a detail-oriented professional looking to build a career in the dynamic marine industry? MCi Career Services is seeking a dedicated Customer Service Coordinator to join our team based in the Tuas area. In this pivotal role, you will act as the primary point of contact for our clients, ensuring seamless communication, efficient coordination of services, and high levels of customer satisfaction.
The ideal candidate is comfortable working in a 5.5-day work week environment and possesses excellent organizational skills. If you thrive in a fast-paced environment and enjoy bridging the gap between operational teams and external partners, this is the perfect opportunity to advance your administrative and coordination career in the maritime sector.
Tanggung Jawab
- Serve as the primary liaison between clients, internal operations, and the logistics team.
- Manage customer inquiries, service requests, and feedback with a professional and timely approach.
- Coordinate daily scheduling and documentation for marine-related service tasks.
- Prepare and process essential service reports, invoices, and delivery orders.
- Monitor project timelines to ensure customer expectations are met within specified deadlines.
- Maintain accurate customer databases and service records using company systems.
- Provide administrative support to the department to ensure efficient office operations.
Kualifikasi
- Minimum GCE 'O' Level, Diploma, or equivalent professional certification.
- Proven experience in Customer Service, Administrative Coordination, or a similar role.
- Prior experience or knowledge of the marine or logistics industry is highly advantageous.
- Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Excellent communication skills in English, both verbal and written.
- Ability to commit to a 5.5-day work week schedule.
- Strong interpersonal skills with a service-oriented mindset.
- Must be comfortable working in the Tuas region.