Deskripsi Pekerjaan
Are you a highly organized and proactive professional seeking a challenging opportunity in the administrative sector? PERSOL is currently inviting a motivated Customer Service Coordinator to join our growing team in Jurong East. As a key member of our support staff, you will play a crucial role in assisting the sales department in meeting and exceeding their performance targets.
Your responsibilities will revolve around ensuring seamless communication between clients and internal teams, managing documentation, and providing top-tier support to enhance customer satisfaction. We are looking for individuals who thrive in fast-paced environments and possess a keen eye for detail. If you are ready to advance your career with a reputable organization that values your contribution, we encourage you to apply for this exciting full-time position.
Tanggung Jawab
- Assist the sales team in achieving monthly and quarterly targets through effective support.
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
- Coordinate between clients and internal departments to ensure smooth operations and timely delivery.
- Maintain accurate and up-to-date customer records and sales documentation in the CRM system.
- Process orders, quotes, and invoices accurately to prevent errors and ensure customer satisfaction.
- Resolve customer issues and complaints promptly, escalating complex matters when necessary.
- Prepare weekly reports and provide administrative support for sales meetings and presentations.
Kualifikasi
- Diploma or Degree in Business Administration, Hospitality, or related field is preferred.
- Minimum 1-2 years of experience in customer service, sales support, or administrative roles.
- Strong verbal and written communication skills in English.
- Excellent interpersonal skills with a proactive and solution-oriented mindset.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
- Ability to multitask and prioritize tasks effectively in a busy office environment.
- High level of integrity, reliability, and attention to detail.