Deskripsi Pekerjaan
Are you ready to advance your career in a dynamic and supportive environment? Our organization, a respected player based in Sungai Petani, Kedah, is on the lookout for a talented and motivated Customer Service cum Admin professional. This role is perfect for someone who thrives in a fast-paced setting and enjoys the variety of handling customer interactions alongside core administrative duties.
We offer a competitive compensation package of RM 2,000 – RM 2,500 per month, along with a positive workplace culture that prioritizes employee well-being and career development. As part of our team, you will not just be an employee; you will be a valued member of a family that supports your professional journey.
Your primary focus will be to ensure exceptional customer satisfaction while maintaining the highest standards of office efficiency. You will manage incoming inquiries, resolve complaints, and process orders. On the admin side, you will handle data entry, filing, scheduling, and assist with general office management tasks. This diverse exposure will significantly enhance your skillset and open doors for future leadership roles within the company.
Why join us?
- Competitive salary with performance-based incentives.
- Clear pathways for career progression and professional growth.
- A collaborative, positive, and inclusive work environment.
- Opportunity to develop expertise in both customer service and office administration.
If you are organized, empathetic, and eager to take on a challenging yet rewarding role, we encourage you to apply today!
Tanggung Jawab
- Serve as the first point of contact for customers, addressing inquiries via phone, email, and in person with professionalism and empathy.
- Resolve customer complaints and issues efficiently, ensuring a high level of satisfaction and retention.
- Perform general administrative duties including data entry, filing, document preparation, and managing office correspondence.
- Coordinate and manage appointments, meetings, and travel arrangements for the team.
- Maintain and update customer databases and records, ensuring accuracy and confidentiality.
- Support the management team with ad-hoc administrative projects and reporting.
- Process orders, invoices, and handle basic bookkeeping tasks when required.
- Collaborate with other departments to ensure smooth operational flow and effective communication.
Kualifikasi
- Minimum SPM / Diploma or equivalent; a degree in Business Administration or a related field is an advantage.
- At least 1-2 years of experience in a customer service or administrative role.
- Excellent verbal and written communication skills in English and Bahasa Malaysia. Proficiency in Mandarin is an added advantage.
- Strong organizational and multitasking abilities with a keen attention to detail.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and basic computer skills.
- Ability to work independently as well as part of a collaborative team.
- Positive attitude, strong work ethic, and a genuine passion for helping others.
- Must be willing to work in Sungai Petani, Kedah.