Deskripsi Pekerjaan
Join ODYSSEYWHEELS TRAVEL Sdn Bhd as a Customer Service cum Admin professional in the vibrant Danga Bay area. We're seeking a dynamic individual to deliver exceptional customer experiences while managing critical administrative operations. This hybrid role is perfect for detail-oriented professionals who thrive in fast-paced environments and want to contribute to Malaysia's growing travel industry. You'll be the first point of contact for our clients, ensuring seamless booking processes and resolving inquiries with professionalism. The position offers competitive compensation and the opportunity to grow within a forward-thinking organization.
Tanggung Jawab
- Handle customer inquiries via phone, email, and in-person with exceptional service standards
- Manage travel bookings, reservations, and itinerary modifications
- Process administrative tasks including data entry, documentation, and report generation
- Coordinate with internal teams to ensure smooth service delivery
- Maintain accurate customer databases and transaction records
- Assist in developing customer retention strategies and feedback collection
- Support office operations including inventory management and vendor coordination
Kualifikasi
- SPM/Diploma in Tourism, Business Administration, or related field
- Minimum 1-2 years in customer service or administrative role
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Excellent communication and interpersonal skills in English and Bahasa Malaysia
- Strong problem-solving abilities with customer-focused mindset
- Ability to multitask and prioritize in high-volume environments
- Experience in travel industry preferred but not mandatory
- Positive attitude with willingness to learn new systems