Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for delivering exceptional customer experiences? Dibea is looking for a dynamic Customer Service cum Admin Executive to join our growing team in Kuala Lumpur. In this role, you will be the backbone of our daily operations, ensuring that our customers receive timely, accurate support while maintaining the seamless administrative flow of our office.
We are seeking a proactive individual who thrives in a fast-paced environment. The ideal candidate is not only organized and responsive but also capable of collaborating across various departments to identify improvements in our customer journey. If you enjoy solving problems, managing documentation, and contributing to a high-energy team environment, we want to hear from you!
Tanggung Jawab
- Manage incoming customer inquiries via email, chat, and phone with a high level of professionalism and efficiency.
- Oversee daily administrative tasks, including documentation, filing, and office supply management.
- Coordinate with logistics and sales departments to ensure seamless order fulfillment and query resolution.
- Maintain accurate records of customer interactions and administrative updates in the company database.
- Assist in preparing reports and presentations to support management decision-making.
- Handle general office correspondence and provide administrative support to the leadership team.
- Actively participate in departmental meetings to contribute ideas for enhancing internal processes.
Kualifikasi
- Minimum of 1-2 years of experience in Customer Service or Administrative roles.
- Strong command of English and Bahasa Malaysia (both written and verbal).
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent organizational and time-management skills with the ability to multitask effectively.
- Strong problem-solving mindset and a collaborative attitude towards teamwork.
- Ability to maintain composure and professionalism under pressure.
- A proactive approach to learning new software or internal systems.