Deskripsi Pekerjaan
Are you an enthusiastic professional seeking a rewarding opportunity in the retail sector? Mitracomm Ekasarana is currently looking for a dedicated Customer Service Representative to join our team in Denpasar, Bali. In this role, you will serve as the primary point of contact for our valued customers, ensuring their inquiries are resolved with care and efficiency.
We pride ourselves on delivering exceptional service and building lasting relationships with our clientele. As part of our dynamic team, you will play a crucial role in maintaining our reputation for excellence. We offer a highly competitive compensation package, including performance-based bonuses and clear pathways for career advancement. If you are ready to take the next step in your career with a forward-thinking company, we want to hear from you.
Tanggung Jawab
- Provide exceptional customer service by answering inquiries via phone, email, or in-person with a friendly and professional demeanor.
- Resolve customer complaints and issues promptly to ensure high satisfaction and retention rates.
- Process customer orders, returns, exchanges, and refunds accurately and efficiently.
- Maintain a clean, organized, and welcoming retail environment to enhance the customer shopping experience.
- Collaborate with the retail team to meet daily sales targets and operational goals.
- Identify opportunities to upsell products and services to increase revenue.
- Keep accurate records of customer interactions and transactions in the company database.
Kualifikasi
- Minimum 1 year of experience in customer service or retail operations is preferred.
- Excellent communication skills in both English and Bahasa Indonesia (oral and written).
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work flexible hours, including weekends, holidays, and peak business hours.
- High school diploma or equivalent; a Bachelor’s degree is a plus.
- Proficiency in using computer systems and basic office software.
- Friendly, approachable, and professional attitude.