Deskripsi Pekerjaan
Join our dynamic team at Ben Line Agencies as a Customer Service & Documentation Specialist. This pivotal role bridges the gap between maritime operations and client satisfaction, ensuring seamless communication and documentation excellence. You'll be responsible for proactively managing vessel schedules, delivering timely advisories to clients, and expertly handling CEISA 4.0 and BC 1.1 documentation systems. This position demands exceptional organizational skills and the ability to thrive in a fast-paced logistics environment, where precision and client rapport are paramount. If you're passionate about maritime logistics and excel in both customer interaction and technical documentation, we invite you to contribute to our industry-leading team.
Tanggung Jawab
- Proactively communicate vessel schedules and operational advisories to clients
- Expertly manage CEISA 4.0 system for documentation processing
- Handle BC 1.1 documentation requirements with precision
- Resolve client inquiries regarding vessel operations and documentation
- Maintain accurate client records and documentation databases
- Coordinate with internal teams to ensure service delivery excellence
- Monitor documentation compliance and regulatory updates
Kualifikasi
- Minimum high school diploma; bachelor's degree preferred
- 1-2 years experience in customer service or logistics documentation
- Proficiency with CEISA 4.0 and BC 1.1 systems
- Exceptional written and verbal communication skills
- Strong organizational and time-management abilities
- Attention to detail with documentation accuracy
- Ability to work independently in a deadline-driven environment