Deskripsi Pekerjaan
Join Kanry Search as a Customer Service Executive and be part of an exciting opportunity at a state-of-the-art semiconductor fabrication facility. This role offers a unique chance to play a pivotal part in shaping the growth and success of our semiconductor operations while developing your career in a cutting-edge technological environment.
We are seeking a dedicated and customer-focused professional to deliver exceptional service experiences. As a Customer Service Executive, you will serve as a key point of contact for internal and external stakeholders, handling inquiries professionally and efficiently. Your contributions will directly support our operational excellence and help maintain our reputation as a leader in semiconductor manufacturing.
This position provides an excellent platform for career advancement in Singapore's thriving technology sector. You will collaborate with cross-functional teams, gain exposure to advanced manufacturing processes, and build valuable skills that will serve you throughout your professional journey. If you thrive in dynamic environments and enjoy solving problems while delivering outstanding service, this opportunity is perfect for you.
Tanggung Jawab
- Manage customer inquiries and provide timely, accurate responses to ensure customer satisfaction and maintain strong relationships
- Process orders, requests, and documentation efficiently while adhering to company policies and procedures
- Coordinate with internal departments to resolve customer issues and ensure smooth workflow operations
- Maintain detailed records and databases to track customer interactions and transaction history
- Liaise with production and logistics teams to monitor order status and delivery schedules
- Handle complaints and escalations professionally, implementing effective solutions in a timely manner
- Support continuous improvement initiatives by identifying process inefficiencies and recommending enhancements
Kualifikasi
- Diploma or equivalent in Business Administration, Customer Service, or related field
- Previous experience in customer service, administrative support, or office environment is advantageous
- Strong verbal and written communication skills in English with the ability to interact professionally with stakeholders
- Proficiency in Microsoft Office applications and familiarity with CRM or ERP systems
- Detail-oriented mindset with excellent organizational and time management abilities
- Ability to work effectively under pressure and manage multiple priorities in a fast-paced setting
- Team player with a positive attitude and willingness to learn in a semiconductor manufacturing environment