Deskripsi Pekerjaan
Join Smarthire by SEEK as a Customer Service Executive and become the voice of our valued customers! We're seeking a passionate professional to deliver exceptional support experiences in a dynamic call center environment. In this role, you'll handle diverse customer inquiries, resolve issues efficiently, and build lasting relationships through empathetic communication. Our team thrives on collaboration and continuous improvement, offering competitive compensation and growth opportunities.
As a key member of our customer support team, you'll leverage problem-solving skills to navigate complex situations while maintaining professionalism under pressure. We provide comprehensive training and a supportive atmosphere where your contributions directly impact customer satisfaction and loyalty. If you're committed to excellence and enjoy helping others succeed, this is your chance to advance your career in customer service.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer complaints and issues promptly while maintaining service standards
- Document customer interactions accurately in CRM systems
- Collaborate with team members to enhance service quality and efficiency
- Meet performance metrics including call handling time and satisfaction scores
- Stay updated on product knowledge and company policies
- Identify opportunities for process improvements
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1-2 years customer service or call center experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient with CRM software and Microsoft Office
- Ability to multitask in a fast-paced environment
- Positive attitude and resilience under pressure