Deskripsi Pekerjaan
Are you a passionate communicator looking to advance your career with a prestigious, listed Multi-National Corporation (MNC) in the leisure industry? Ideals Recruitment is seeking a dedicated Customer Service Executive to join a dynamic team in the Central Region. In this role, you will be the face and voice of our client, ensuring every guest experience is memorable, seamless, and reflects the premium standards of a world-class leisure brand.
This is an excellent opportunity for customer-centric professionals who thrive in fast-paced environments and are committed to delivering service excellence. We offer a competitive compensation package, including a basic salary of up to $3,500, Variable Bonus (VB), and comprehensive allowances.
Tanggung Jawab
- Manage incoming customer inquiries via phone, email, and live chat platforms with professionalism and efficiency.
- Resolve customer issues and complaints promptly, ensuring high levels of satisfaction and retention.
- Provide accurate information regarding products, services, and booking inquiries.
- Collaborate with internal departments to facilitate service requests and operational support.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Proactively identify opportunities to improve service delivery and guest satisfaction.
- Support promotional campaigns and administrative tasks as required by the management team.
Kualifikasi
- Minimum GCE 'A' Levels, Diploma, or Degree in any relevant discipline.
- At least 1-2 years of experience in customer service, call center, or hospitality environments.
- Strong verbal and written communication skills in English; proficiency in a second language is a plus.
- Ability to remain calm and composed when handling challenging customer interactions.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and CRM software applications.
- Flexibility to work in a dynamic industry environment, including weekend or public holiday shifts if required.