Deskripsi Pekerjaan
Join TransPak's dynamic customer service team as a Customer Service Executive, where you'll be the vital link between our clients and operational excellence. In this pivotal role, you'll orchestrate seamless crating schedules, manage end-to-end customer orders, coordinate timely deliveries, and ensure smooth operational coordination across departments. You'll serve as the primary point of contact for client inquiries, troubleshoot issues proactively, and maintain detailed records to guarantee service consistency. Your expertise will directly contribute to enhancing customer satisfaction while optimizing logistics workflows. This position offers an exciting opportunity to develop your skills in supply chain coordination, relationship management, and operational efficiency within a fast-paced environment.
Tanggung Jawab
- Manage and optimize crating schedules to meet client deadlines
- Process and track customer orders from placement to fulfillment
- Coordinate delivery schedules and ensure on-time dispatch
- Facilitate cross-departmental operational coordination
- Respond to customer inquiries and resolve service issues
- Maintain accurate customer records and order documentation
- Collaborate with logistics team for route optimization
- Identify process improvements for service enhancement
Kualifikasi
- Minimum 1-2 years in customer service or operations coordination
- Strong communication and interpersonal skills
- Proficiency in order management systems
- Ability to multitask in fast-paced environments
- Problem-solving aptitude with attention to detail
- Basic knowledge of supply chain operations
- Positive attitude with customer-centric approach
- Willingness to work flexible hours if required