Deskripsi Pekerjaan
Are you a dedicated professional looking for a meaningful role in a dynamic global organization? IWG is currently seeking a talented Customer Service Executive to join our team in Carmona, Metro Manila. In this pivotal position, you will serve as the face of our company, ensuring our clients receive the highest level of support and satisfaction.
We are looking for individuals who thrive in a fast-paced environment and possess a genuine passion for helping others. As a Customer Service Executive, you will be the primary point of contact for our valued customers, handling inquiries, resolving issues, and providing product information with a smile. If you have strong communication skills and a problem-solving mindset, this is the perfect opportunity for you to shine and grow your career with one of the industry leaders.
We offer a supportive work culture and the chance to be part of a growing team that values integrity, efficiency, and customer-centricity. If you are ready to take the next step in your career, we want to hear from you.
Tanggung Jawab
- Manage high volumes of inbound and outbound customer calls and emails with a focus on quality and speed.
- Resolve customer complaints, questions, and technical issues in a professional and empathetic manner.
- Provide accurate information regarding products, services, and company policies to clients.
- Update and maintain customer records in the CRM database to ensure data accuracy.
- Collaborate effectively with internal teams to address complex customer needs and escalate issues when necessary.
- Contribute to team meetings and provide feedback to help improve service standards.
Kualifikasi
- High school diploma or equivalent educational qualification.
- Proven experience in a customer service or call center role.
- Excellent verbal and written communication skills in English.
- Strong computer literacy, specifically with Microsoft Office applications.
- Ability to multitask and prioritize tasks in a fast-paced office setting.
- Positive attitude, patience, and a strong customer-first mindset.