Deskripsi Pekerjaan
Join Apollo Food Industries as a Customer Service Executive and become an integral part of our commitment to excellence in customer satisfaction. In this dynamic role, you will be the first point of contact for our valued customers, addressing their inquiries, resolving complaints, and ensuring a positive experience that reflects our company's high standards. Your responsibilities will include managing shipment tracking, maintaining accurate customer records, and ensuring strict compliance with export regulations and industry standards. As a key member of our customer service team, you'll have the opportunity to develop strong communication skills, problem-solving abilities, and a deep understanding of our products and services. We offer a supportive work environment where your contributions make a real difference in maintaining our reputation for exceptional service. If you're passionate about helping others and thrive in a fast-paced setting, Apollo Food Industries provides the perfect platform to grow your career in customer service while contributing to a company that values quality and customer satisfaction above all.
Tanggung Jawab
- Handle customer inquiries, complaints, and requests in a professional and timely manner
- Manage shipment tracking and provide regular updates to customers on order status
- Ensure compliance with export regulations, customs requirements, and company standards
- Maintain accurate customer records and documentation in the CRM system
- Collaborate with internal departments to resolve complex customer issues
- Identify opportunities for process improvements and customer service enhancements
- Conduct follow-ups with customers to ensure satisfaction and loyalty
- Stay updated on product knowledge, company policies, and industry regulations
Kualifikasi
- Diploma or Degree in Business Administration, Marketing, or related field
- Minimum 1-2 years of experience in customer service or call center environment
- Excellent communication and interpersonal skills in English and Bahasa Malaysia
- Strong problem-solving abilities and attention to detail
- Familiarity with export regulations and international shipping procedures
- Proficiency in using CRM systems and Microsoft Office applications
- Ability to work independently and as part of a team in a fast-paced environment
- Prior experience in the food and beverage industry is an added advantage