Deskripsi Pekerjaan
Join Sumima Sdn Bhd as a Customer Service Executive and become an integral part of our dynamic team! We are seeking a passionate and experienced professional to deliver exceptional customer experiences while supporting our company's growth initiatives. This role offers an attractive salary package with ample opportunities for career advancement in a supportive work environment.
As a Customer Service Executive, you will be the first point of contact for our valued customers, addressing inquiries, resolving issues, and ensuring satisfaction at every touchpoint. Your excellent communication skills and problem-solving abilities will be crucial in maintaining our high standards of customer service. We provide comprehensive training to help you succeed and grow with our organization.
At Sumima Sdn Bhd, we value our employees and offer a collaborative workplace culture that encourages professional development. If you are a customer-focused individual with a positive attitude and a commitment to excellence, we invite you to apply and take the next step in your career journey with us.
Tanggung Jawab
- Respond promptly and professionally to customer inquiries via phone, email, and chat channels
- Resolve customer complaints and issues with empathy and efficiency
- Process orders, returns, and exchanges accurately and in a timely manner
- Document all customer interactions and maintain detailed records in our CRM system
- Collaborate with other departments to ensure seamless customer service delivery
- Identify opportunities for service improvement and provide feedback to management
- Stay updated on product knowledge and company policies to provide accurate information
- Contribute to achieving team performance metrics and customer satisfaction goals
Kualifikasi
- Minimum 1-2 years of experience in a customer service or similar role
- Excellent verbal and written communication skills in English and Bahasa Malaysia
- Strong problem-solving abilities and patience when handling difficult situations
- Proficiency in using customer service software, CRM systems, and Microsoft Office
- Ability to multitask and prioritize effectively in a fast-paced environment
- Positive attitude with a customer-first mindset
- High school diploma or equivalent; degree in business or related field is a plus
- Willingness to work flexible hours if required