Deskripsi Pekerjaan
Join Iconnexion Asia as a Customer Service Executive and become a key player in managing customer relationships, streamlining order processes, and driving business growth. This role offers the opportunity to handle import, delivery, and export operations, ensuring efficient supply chain management while delivering exceptional service to our clients.
We are seeking a highly motivated individual who thrives in a dynamic environment and possesses a customer-centric mindset. You will collaborate with cross-functional teams to optimize operational workflows, resolve issues, and contribute to the overall success of the company. If you have a passion for logistics and a knack for building strong customer connections, this is the perfect role for you.
At Iconnexion Asia, we value professionalism, innovation, and teamwork. As part of our team, you will enjoy a supportive work culture and opportunities for professional development. Take the next step in your career and make an impact with us.
Tanggung Jawab
- Manage and nurture relationships with key customers to ensure satisfaction and retention
- Process orders accurately and coordinate with internal teams for timely delivery
- Oversee import, export, and logistics operations to maintain smooth supply chain flow
- Monitor inventory levels and assist in demand planning and forecasting
- Respond to customer inquiries, resolve complaints, and provide product/service information
- Collaborate with sales and operations teams to identify opportunities for business growth
- Track and report on customer service metrics and operational performance
Kualifikasi
- Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field
- Minimum 2 years of experience in customer service, logistics, or import/export operations
- Strong communication skills (verbal and written) in English; proficiency in additional languages is an advantage
- Knowledge of import/export regulations, documentation, and shipping procedures
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ERP systems
- Excellent problem-solving abilities and a customer-first attitude
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment