Deskripsi Pekerjaan
Are you a dedicated professional with a passion for providing exceptional service? Laticrete South East Asia Pte Ltd is seeking a skilled Customer Service Executive to join our dynamic team in Sungei Kadut. In this pivotal role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries regarding products, orders, and deliveries are resolved efficiently and professionally.
We are looking for an individual who excels in administrative support and can effectively collaborate with our sales representatives to drive business success. You will be responsible for managing customer relationships, processing orders accurately, and providing technical support to help our clients make informed decisions. If you thrive in a fast-paced environment and possess a customer-centric approach, we encourage you to apply.
Tanggung Jawab
- Act as the main point of contact for customer inquiries via phone, email, and other communication channels.
- Process and track customer orders to ensure timely and accurate delivery.
- Provide detailed product information, specifications, and quotations to customers.
- Coordinate with logistics and sales teams to resolve delivery issues and customer complaints.
- Assist the sales team by preparing reports and maintaining customer records in the CRM system.
- Ensure all customer data is up-to-date and accurate for reporting purposes.
Kualifikasi
- Minimum 1-2 years of experience in customer service or administrative support.
- Strong verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- High level of attention to detail and accuracy.
- Customer-oriented mindset with a proactive problem-solving attitude.
- Knowledge of construction materials or tile products is an advantage.