Deskripsi Pekerjaan
We are seeking a highly motivated and detail-oriented Customer Service Executive to join the dynamic team at Sin Lian Wah Lighting Sdn Bhd. As a key player in our operations, you will be responsible for bridging the gap between our clients and our products, ensuring a seamless experience from inquiry to delivery. If you thrive in a fast-paced environment and have a passion for providing exceptional service, we want to hear from you.
In this role, you will take ownership of the customer journey by handling enquiries professionally, processing orders with precision, and coordinating closely with our logistics and inventory teams. We are looking for someone who can maintain high standards of accuracy while ensuring our customers feel valued and supported. Join us in lighting up lives with our premium products while enjoying a collaborative work culture.
Tanggung Jawab
- Handle and respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Process customer orders accurately, ensuring all details are verified and entered into the system.
- Coordinate with the warehouse and logistics team to ensure timely delivery and stock availability.
- Prepare and process invoices and delivery notes for all orders.
- Maintain accurate customer records and update the CRM system regularly.
- Resolve customer complaints and issues efficiently to ensure high satisfaction levels.
- Assist in inventory management by reporting stock discrepancies or low stock alerts.
Kualifikasi
- SPM/STPM or Diploma in any field.
- Minimum 1-2 years of experience in customer service, sales support, or a related field.
- Strong communication skills (English and Bahasa Malaysia).
- Proficiency in Microsoft Office applications, particularly Excel and Word.
- Ability to multitask and prioritize tasks in a busy office environment.
- Basic understanding of sales processes and logistics is an advantage.
- Positive attitude and a willingness to learn and grow within the company.