Deskripsi Pekerjaan
Are you a customer-centric professional with a passion for delivering exceptional service? Hoopi Technology Sdn Bhd is seeking a dynamic Customer Service Executive to join our growing team in Petaling Jaya. In this role, you will be the voice of our company, responsible for maintaining high levels of customer satisfaction and ensuring seamless communication between our brand and our valued clients.
We are looking for someone who thrives in a fast-paced environment and possesses the problem-solving skills necessary to address inquiries, resolve complaints, and provide product information with precision and empathy. At Hoopi Technology, we value innovation and dedication; we provide a supportive workspace where you can sharpen your communication skills and build a long-term career in the technology sector.
If you are tech-savvy, articulate, and committed to operational excellence, we invite you to apply and become a vital part of our customer success journey.
Tanggung Jawab
- Manage high volumes of incoming customer inquiries via phone, email, and live chat.
- Provide accurate and professional information regarding products, services, and technical troubleshooting.
- Identify customer needs, assess issues, and escalate complex concerns to the appropriate departments.
- Maintain detailed records of customer interactions, transactions, and feedback in our CRM system.
- Meet and exceed monthly performance KPIs, including response times and customer satisfaction scores (CSAT).
- Collaborate with internal teams to provide insights on recurring customer pain points.
- Uphold company service standards to ensure a consistently positive brand experience.
Kualifikasi
- Candidate must possess at least a Diploma or Degree in any field.
- Minimum 1-2 years of experience in customer service, helpdesk, or call center environments.
- Excellent verbal and written communication skills in English and Bahasa Melayu (Mandarin proficiency is an added advantage).
- Strong problem-solving abilities and a calm, professional demeanor under pressure.
- Proficiency in Microsoft Office Suite and basic CRM software usage.
- Ability to work on a rotating shift pattern, including weekends and public holidays if required.
- Strong interpersonal skills with a commitment to providing excellent service.