Deskripsi Pekerjaan
Join Inter Island Manpower as a proactive Customer Service Executive and become the cornerstone of our customer experience! We're seeking a dedicated professional to manage customer inquiries, process orders efficiently, and provide essential support to our sales team in Subang Jaya. This role offers the perfect opportunity to develop your customer service skills while contributing to a dynamic work environment. You'll be instrumental in building lasting customer relationships and ensuring satisfaction at every touchpoint. Our competitive salary package includes benefits that recognize your hard work and commitment to excellence. If you're passionate about delivering exceptional service and thrive in a collaborative setting, we encourage you to apply and grow your career with us!
Tanggung Jawab
- Handle customer inquiries via phone, email, and digital channels with professionalism and empathy
- Process orders accurately and ensure timely fulfillment according to company standards
- Collaborate with the sales team to support customer acquisition and retention initiatives
- Maintain detailed records of customer interactions and transactions in CRM systems
- Resolve customer complaints promptly and implement follow-up procedures
- Identify opportunities for upselling and cross-selling products/services
- Contribute to improving customer service processes and documentation
Kualifikasi
- Minimum SPM qualification with diploma in Business Administration or related field preferred
- Proven experience in customer service or administrative support roles
- Excellent verbal and written communication skills in English and Bahasa Malaysia
- Proficient in Microsoft Office Suite and CRM software
- Strong problem-solving abilities with attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Positive attitude with customer-centric mindset