Deskripsi Pekerjaan
Are you a passionate communicator who thrives on making a positive impact? We are looking for a dedicated Customer Service Executive to join our professional team in Batam. In this role, you will act as the heartbeat of our client support operations, serving as the first point of contact for users seeking guidance, updates, and effective solutions.
We believe that exceptional customer experience is the foundation of our success. As our Customer Service Executive, you will be empowered to turn challenges into opportunities for customer loyalty. You will handle inquiries with empathy, technical accuracy, and a proactive mindset, ensuring that every interaction leaves our customers feeling heard, supported, and valued.
If you are looking for a career path that rewards initiative, clear communication, and a commitment to service excellence, we encourage you to apply and help us redefine the support experience.
Tanggung Jawab
- Serve as the primary point of contact for customer inquiries via phone, email, and live chat platforms.
- Provide timely and accurate updates to customers regarding their accounts, orders, or service requests.
- Troubleshoot customer issues with empathy and technical precision to ensure first-contact resolution.
- Document customer interactions and feedback accurately in our CRM system for internal process improvement.
- Escalate complex issues to the appropriate departments while maintaining oversight of the resolution process.
- Maintain a deep knowledge of our products and services to provide expert guidance and advice.
- Collaborate with internal teams to identify trends in customer feedback and suggest enhancements to the user experience.
Kualifikasi
- Minimum Diploma (D3) degree from any field (Bachelor's degree is a plus).
- Proven experience in a customer service, call center, or client-facing role for at least 1-2 years.
- Excellent verbal and written communication skills in Indonesian (and English proficiency is highly preferred).
- Strong problem-solving mindset with the ability to remain calm and composed under pressure.
- High level of proficiency in computer navigation, CRM software, and Microsoft Office Suite.
- Willingness to work in shifts and maintain a flexible schedule as required by operational needs.
- Strong interpersonal skills with a natural ability to build rapport and demonstrate empathy.