Deskripsi Pekerjaan
Join Amos as a Customer Service Executive and launch your career in a dynamic environment where growth is prioritized. We offer ongoing professional development, competitive compensation packages, and comprehensive wellness initiatives designed to support your well-being. As a key member of our supportive team, you'll gain hands-on experience in customer relationship management while contributing to our commitment to excellence. Our culture fosters continuous learning, providing you with the tools and training needed to thrive in this role. If you're passionate about creating positive customer experiences and seeking a company that invests in its people, Amos offers the ideal platform for your professional journey.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer complaints and issues efficiently with empathy and professionalism
- Process orders, returns, and exchanges while maintaining accurate transaction records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Update and maintain customer databases with detailed interaction logs
- Identify opportunities for process improvements and customer experience enhancements
- Adhere to company policies and service quality standards
Kualifikasi
- Minimum SPM or equivalent qualification; diploma/degree preferred
- 1+ years of customer service or related experience
- Excellent communication skills in Bahasa Malaysia and English
- Strong problem-solving abilities and conflict resolution aptitude
- Proficient in MS Office suite and customer service software
- Ability to multitask in a fast-paced environment
- Positive attitude with high emotional intelligence