Deskripsi Pekerjaan
Join Ascension Advisory as a Customer Service Executive on a 4-month contract position offering competitive compensation up to $4,500 SGD annually. This role presents an excellent opportunity for dynamic professionals to gain hands-on experience in client relations within Singapore's advisory sector. As the frontline representative of our organization, you'll play a pivotal role in delivering exceptional service experiences that strengthen client relationships and reinforce our reputation for excellence.
We seek a proactive individual with exceptional communication skills to manage client inquiries, resolve issues efficiently, and maintain detailed records. This position requires someone who thrives in fast-paced environments and can adapt to diverse client needs while maintaining professionalism. The contract term provides valuable exposure to administrative and customer service operations in a corporate setting.
Ascension Advisory offers a collaborative work culture where your contributions directly impact client satisfaction. This role is ideal for candidates seeking to enhance their service skills while working with industry professionals in Pasir Panjang's vibrant business district.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and digital channels
- Resolve customer complaints and issues with timely, effective solutions
- Process transactions, orders, and service requests accurately
- Maintain detailed customer records and documentation
- Collaborate with internal teams to resolve complex customer issues
- Adhere to service level agreements and performance metrics
- Identify opportunities to improve customer service processes
- Provide feedback to management on customer trends and needs
Kualifikasi
- Minimum 1 year of customer service experience preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and conflict resolution skills
- Proficient in Microsoft Office Suite (Outlook, Word, Excel)
- Ability to multitask in a fast-paced environment
- Positive attitude with customer-focused mindset
- Basic knowledge of CRM systems
- Attention to detail and accuracy in documentation