Deskripsi Pekerjaan
Join Breezway as a Customer Service Executive and become an integral part of our dynamic team in a multinational environment. This exciting opportunity allows you to interact with overseas customers, providing exceptional service while handling quotations, order processing, and comprehensive customer support.
As a Customer Service Executive at Breezway, you will be the face of our company, ensuring positive customer experiences and building lasting relationships. Your role will involve responding to customer inquiries, resolving issues efficiently, and maintaining accurate records of all interactions. You'll work closely with various departments to ensure seamless service delivery and contribute to our ongoing commitment to excellence.
We offer a collaborative work culture where your contributions are valued, and your professional growth is supported. If you have excellent communication skills, a customer-centric mindset, and thrive in a fast-paced environment, this role is perfect for you.
Tanggung Jawab
- Handle customer inquiries and provide timely, accurate responses via phone, email, and chat platforms
- Process customer orders efficiently, ensuring accuracy and timely fulfillment
- Prepare and send quotations to potential clients in a professional and timely manner
- Resolve customer complaints and issues with empathy and problem-solving skills
- Collaborate with sales and logistics teams to ensure smooth order processing and delivery
- Maintain detailed records of customer interactions and transactions in CRM systems
- Identify opportunities for process improvements and contribute to enhancing customer satisfaction
- Stay updated on product knowledge and company policies to provide accurate information
Kualifikasi
- Diploma or Degree in Business Administration, Marketing, or related field preferred
- Minimum 1-2 years of customer service experience in a multinational environment
- Excellent communication and interpersonal skills in both written and verbal English
- Strong problem-solving abilities and customer-centric mindset
- Proficient in Microsoft Office Suite and customer relationship management (CRM) software
- Ability to work independently and as part of a team in a fast-paced environment
- Attention to detail and organizational skills with ability to multitask effectively
- Positive attitude with a passion for delivering exceptional customer service