Deskripsi Pekerjaan
Are you a detail-oriented professional looking to build a career with a global industry leader? SGS is seeking a dedicated Customer Service Executive to join our specialized Calibration Services team in the West Region. In this vital role, you will be the primary point of contact for our clients, ensuring that their technical calibration needs are met with precision, efficiency, and world-class service.
As part of the SGS team, you will bridge the gap between our technical laboratory operations and our valued clients. You will manage incoming service requests, coordinate logistics for sensitive instruments, and provide clear communication regarding calibration status and technical documentation. If you possess a strong customer-centric mindset and an interest in technical service operations, we want to hear from you.
Tanggung Jawab
- Manage high-volume client inquiries via email and phone regarding calibration schedules and service status.
- Coordinate the end-to-end service cycle for SMD calibration requests, from initial booking to final report delivery.
- Maintain accurate client databases and ensure all calibration certifications are tracked and filed in compliance with quality standards.
- Liaise closely with the technical lab team to ensure timely turn-around times for customer equipment.
- Provide proactive updates to clients regarding pending shipments, certification delays, or technical requirements.
- Handle documentation and invoicing procedures with high accuracy and attention to detail.
- Resolve client feedback and service disputes promptly to maintain high levels of customer satisfaction.
Kualifikasi
- Minimum GCE 'A' Levels or a Diploma in Business, Engineering, or a related field.
- At least 1-2 years of experience in customer service, client support, or administrative coordination within a technical or industrial environment.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
- Strong verbal and written communication skills in English.
- Excellent organizational skills with the ability to manage multiple service requests simultaneously.
- Prior experience in a calibration, testing, inspection, or laboratory environment is a significant advantage.
- Proactive problem-solver with a strong commitment to quality and process compliance.