Deskripsi Pekerjaan
Join our dynamic team at StaffKing Pte Ltd as a Customer Service Executive! We are seeking motivated individuals who are passionate about delivering exceptional customer experiences in a fast-paced call centre environment. This full-time position offers a 5-day work week, comprehensive training, and a supportive team culture that values professional growth and career progression.
As a Customer Service Executive, you will be the first point of contact for our valued customers, addressing inquiries, resolving issues, and ensuring satisfaction with every interaction. We provide extensive training programs to equip you with the knowledge and skills needed to excel in your role. Our company culture promotes continuous learning, teamwork, and recognition for outstanding performance.
We offer competitive compensation ranging from RM 3,200 to RM 4,300 per month, along with opportunities for career advancement. If you're looking for a stable position with growth potential in the customer service industry, this is the perfect opportunity to launch or advance your career.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and other communication channels
- Resolve customer issues and complaints in a timely and professional manner
- Process orders, provide information about products and services
- Document customer interactions and maintain accurate records
- Meet performance metrics including call handling time and customer satisfaction scores
- Collaborate with team members and escalate complex issues when necessary
- Continuously improve product knowledge and customer service skills
- Contribute to a positive team environment through collaboration and support
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Excellent communication skills in English and Bahasa Malaysia
- Strong problem-solving abilities and customer-focused mindset
- Basic computer literacy and familiarity with CRM systems
- Previous customer service experience is advantageous but not required
- Ability to work in a fast-paced environment and handle multiple tasks
- Positive attitude and willingness to learn and grow
- Reliability and punctuality with a strong work ethic