Deskripsi Pekerjaan
Join Hettich as a Customer Service Executive and become a vital link between our clients and sales operations. This dynamic role combines order management excellence with proactive sales support to drive customer satisfaction and business growth. You'll handle end-to-end order processing, resolve inquiries efficiently, and collaborate with cross-functional teams to ensure seamless fulfillment. Hettich offers a competitive compensation package, collaborative team environment, and structured career development pathways. Ideal for professionals seeking to enhance their operational and customer relationship skills in a globally recognized manufacturing company.
Tanggung Jawab
- Manage complete order lifecycle from receipt to fulfillment
- Process customer orders accurately and efficiently
- Provide timely responses to customer inquiries and concerns
- Coordinate with sales teams to support growth initiatives
- Maintain detailed customer interaction and order documentation
- Identify process improvement opportunities
- Collaborate with logistics and inventory departments
- Support sales through upselling and cross-selling activities
Kualifikasi
- Bachelor's degree in Business Administration or related field
- Minimum 2 years in customer service or order management
- Proficiency in CRM and order management systems
- Excellent verbal and written communication skills
- Strong problem-solving and conflict resolution abilities
- Detail-oriented with organizational skills
- Ability to work in fast-paced team environment
- Fluency in Bahasa Indonesia and English