Deskripsi Pekerjaan
Trust Recruit is partnering with a reputable electronics manufacturing company located in Tai Seng to find a dedicated Customer Service Executive for order processing. This is an excellent opportunity for individuals who thrive in a dynamic environment and are passionate about delivering top-notch customer service.
The ideal candidate will be responsible for the end-to-end order processing cycle, from receipt of purchase orders to final delivery. You will be the key point of contact for customers, ensuring their requirements are understood and met. This role requires strong attention to detail, excellent communication skills, and the ability to coordinate across multiple departments.
Join a supportive team with a good working environment and attractive remuneration package. Career progression opportunities are available for high performers.
Tanggung Jawab
- Process customer orders accurately and efficiently using the company's ERP system.
- Coordinate with sales, production, and logistics teams to ensure timely order fulfillment.
- Handle customer inquiries via phone, email, and in-person, resolving any issues promptly.
- Maintain and update customer records, order status, and delivery schedules.
- Prepare shipping documents and liaise with freight forwarders for export orders.
- Support the team in inventory management and stock control activities.
- Generate reports on order processing metrics and customer feedback.
- Contribute to continuous improvement projects in customer service operations.
Kualifikasi
- Diploma or Degree in Business Administration, Supply Chain, or related field.
- Minimum 1 year of experience in customer service, order processing, or sales coordination.
- Prior experience in manufacturing, electronics, or MNC environment is advantageous.
- Proficient in Microsoft Office Suite, especially Excel and Outlook.
- Experience with ERP systems (e.g., SAP, Oracle) is a plus.
- Strong verbal and written communication skills in English.
- Detail-oriented with good problem-solving abilities.
- Ability to multitask and prioritize in a fast-paced setting.