Deskripsi Pekerjaan
Join Our Team as a Customer Service Executive (Thai Speaker)
Are you a fluent Thai speaker looking to kickstart your career in a dynamic and supportive environment? Brandt International, a leading provider of customer solutions, is seeking a dedicated Customer Service Executive to join our expanding team in Kuala Lumpur. This contract position offers exceptional opportunities for professional development, comprehensive training, and a chance to work with a diverse clientele from across the region.
As a key member of our customer support team, you will be the primary point of contact for our Thai-speaking customers, delivering outstanding service via phone, email, and live chat. Your responsibilities include handling inquiries, resolving issues efficiently, and enhancing customer satisfaction. We value individuals who are empathetic, proactive, and committed to excellence.
At Brandt International, we foster a culture of growth and innovation. We provide our employees with the tools and support needed to thrive. Whether you are an experienced professional or just starting your career, we offer clear career pathways and continuous learning. This is a fantastic opportunity to gain valuable experience in a global environment while contributing to our mission of delivering superior customer experiences.
Start your career with us and grow! Apply today and take the first step towards a rewarding future with Brandt International.
Tanggung Jawab
- Handle inbound calls and correspondence from Thai-speaking customers promptly and professionally.
- Provide accurate information about products, services, and company policies to customers.
- Identify and resolve customer complaints; escalate complex issues to relevant departments.
- Document all interactions in the CRM system with precision and clarity.
- Collaborate with team members to improve service delivery and operational efficiency.
- Participate in training sessions to enhance product knowledge and service skills.
- Meet individual and team performance targets including quality, productivity, and customer satisfaction.
Kualifikasi
- Native or fluent in Thai (spoken and written); proficiency in English is required.
- Prior experience in customer service, call center, or a related field is advantageous.
- Excellent verbal and written communication skills.
- Strong problem-solving aptitude and attention to detail.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM software.
- Diploma or degree in any discipline is preferred.
- Willingness to work on a contract basis and flexible hours if needed.