Deskripsi Pekerjaan
Join Recruit Now as a Customer Service Executive and become a vital part of our logistics excellence team at Changi Airport. We're seeking passionate individuals who thrive in fast-paced environments to deliver exceptional customer experiences in a dynamic setting. This full-time role offers competitive compensation up to $2,800/month while providing growth opportunities in Singapore's thriving logistics sector. You'll collaborate with industry professionals to optimize service delivery and contribute to operational efficiency. If you're ready to develop your career with a forward-thinking company committed to professional development, we encourage you to apply today.
Tanggung Jawab
- Handle customer inquiries and resolve issues promptly via phone/email/chat
- Process orders and track logistics shipments in real-time
- Document customer interactions and maintain accurate records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Adhere to company protocols and quality standards
- Identify process improvements for enhanced customer satisfaction
- Support escalated cases with senior team members
Kualifikasi
- Excellent communication and interpersonal skills
- Previous customer service or logistics experience preferred
- Ability to work efficiently in a high-volume environment
- Strong problem-solving and conflict resolution abilities
- Proficient with CRM software and Microsoft Office Suite
- Customer-focused mindset with attention to detail
- Adaptable team player with positive attitude