Deskripsi Pekerjaan
Join Flexicare Group as a Customer Service & Export Coordinator and become the vital link between our global clients and internal operations. In this dynamic role, you'll provide comprehensive operational support to our Customer Service Department, ensuring seamless order administration, accurate documentation preparation, and efficient coordination with factory teams. You'll manage the entire export lifecycle, from order processing to shipment tracking, while maintaining exceptional customer relationships through proactive communication and issue resolution.
This position offers a unique opportunity to develop expertise in international trade compliance, logistics coordination, and customer relationship management within a fast-paced manufacturing environment. You'll collaborate with cross-functional teams to meet service level agreements, resolve inquiries, and optimize export processes. If you're a detail-oriented professional passionate about operational excellence and global trade, this role will allow you to make a tangible impact on our business growth and customer satisfaction.
Tanggung Jawab
- Manage end-to-end order processing and administration for export shipments
- Prepare and verify export documentation including commercial invoices, packing lists, and certificates of origin
- Coordinate with factory production teams to ensure timely order fulfillment and quality control
- Act as primary liaison between customers and internal departments for order inquiries and issue resolution
- Maintain accurate records of orders, shipments, and customer communications in ERP systems
- Monitor international shipping regulations and compliance requirements for all export destinations
- Support customer service team by providing operational insights and resolving escalated issues
Kualifikasi
- Diploma or degree in Business Administration, Logistics, or related field
- Minimum 2 years experience in customer service, export coordination, or operations support
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ERP systems
- Strong attention to detail with ability to manage complex documentation requirements
- Excellent written and verbal communication skills in English and Bahasa Malaysia
- Knowledge of international trade regulations and export documentation procedures
- Proven ability to multitask and prioritize in a fast-paced manufacturing environment