Deskripsi Pekerjaan
Join SolidService Electronics as a Customer Service Facilitator and become the face of our branch operations. In this vital role, you'll be the first point of contact for customers, delivering exceptional service through face-to-face interactions and phone communications. You'll handle diverse inquiries, resolve concerns efficiently, and ensure every customer interaction reflects our commitment to excellence. This position requires exceptional communication skills, empathy, and the ability to thrive in a dynamic environment where customer satisfaction is paramount. As part of our team, you'll contribute to building lasting customer relationships and supporting our mission to deliver superior electronics solutions.
Tanggung Jawab
- Manage front desk operations including customer greetings, check-ins, and appointment scheduling
- Handle customer inquiries via phone, email, and in-person with professionalism and accuracy
- Resolve customer concerns through active listening and solution-oriented approaches
- Collaborate with technical support teams to escalate complex issues effectively
- Maintain detailed customer interaction records in CRM systems
- Support sales initiatives by providing product information and promotional details
- Ensure front desk area remains organized, clean, and welcoming at all times
Kualifikasi
- High school diploma with 1+ years in customer service or front desk roles
- Excellent verbal and written communication skills in English and local dialects
- Proficient in Microsoft Office Suite and basic CRM systems
- Strong problem-solving abilities with conflict resolution experience
- Ability to multitask and prioritize tasks in a fast-paced setting
- Positive attitude with exceptional interpersonal skills
- Willingness to work flexible hours including weekends if required