Deskripsi Pekerjaan
Join SolidService Electronics as a Customer Service Facilitator and become the cornerstone of our branch operations in Malolos City. As the primary point of contact, you'll deliver exceptional customer experiences while managing front desk functions with professionalism and efficiency. This role combines administrative precision with interpersonal excellence, making it ideal for individuals who thrive in customer-centric environments.
You'll handle diverse customer inquiries, resolve concerns with empathy, and maintain accurate transaction records while ensuring seamless branch operations. Our ideal candidate values proactive communication, problem-solving agility, and contributes to a positive workplace culture. SolidService Electronics offers growth opportunities in a dynamic electronics retail sector where your skills directly impact customer satisfaction.
Tanggung Jawab
- Manage front desk operations including customer greetings, call handling, and visitor management
- Resolve customer inquiries, complaints, and service requests promptly
- Maintain accurate records of customer interactions and transactions
- Collaborate with sales and technical teams to ensure comprehensive customer support
- Process payments, returns, and exchanges following company protocols
- Prepare daily reports on customer feedback and service metrics
- Ensure front desk area maintains professional appearance and operational readiness
Kualifikasi
- High school diploma; college degree in business administration or related field preferred
- 1+ years of customer service or front desk experience
- Proficiency in Microsoft Office Suite and customer management systems
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with customer-focused approach
- Ability to multitask in fast-paced retail environment
- Positive attitude with professional appearance and demeanor