Deskripsi Pekerjaan
Join LIT Group as a Customer Service & Guest Relation Officer and become an integral part of our commitment to exceptional customer experiences. In this dynamic role, you will be the first point of contact for our valued customers, ensuring their needs are met with professionalism and care. Your responsibilities will include handling customer appointments, addressing complaints with empathy and efficiency, and promoting our diverse product portfolio to enhance customer satisfaction.
We are seeking a dedicated individual with excellent communication skills and a passion for customer service. As a Customer Service & Guest Relation Officer, you will play a crucial role in maintaining positive relationships with our clients and representing the LIT Group brand with excellence. This position offers an opportunity to develop your customer service skills while contributing to our company's growth and success.
If you thrive in a fast-paced environment and enjoy helping others, this role is perfect for you. We offer competitive compensation, comprehensive training, and a supportive team culture. Apply now to join our team and make a difference in the customer experience landscape.
Tanggung Jawab
- Manage customer appointments efficiently and ensure timely service delivery
- Handle customer complaints with empathy and professionalism to maintain positive relationships
- Present and sell company products to customers, highlighting features and benefits
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to resolve complex customer issues
- Gather customer feedback and provide insights for service improvement
- Adhere to company policies and procedures while delivering exceptional service
- Continuously update knowledge about products and services to better assist customers
Kualifikasi
- Minimum high school diploma, bachelor's degree in business or related field preferred
- Previous experience in customer service, sales, or guest relations is advantageous
- Excellent verbal and written communication skills in both Indonesian and English
- Strong problem-solving abilities and customer-focused mindset
- Proficient in using computer systems and customer service software
- Pleasant personality with patience and the ability to handle stressful situations
- Ability to work independently and as part of a team in a fast-paced environment
- Attention to detail and organizational skills