Deskripsi Pekerjaan
Are you a passionate tech enthusiast looking to kickstart your career with a global leader in innovation? ASUS is seeking a highly motivated and communicative Customer Service Intern to join our professional team in Bekasi. This is an exceptional opportunity to gain hands-on experience in a fast-paced environment and serve as a priority pipeline for future permanent staff positions within our organization.
As part of our customer service division, you will be at the forefront of the ASUS experience, ensuring that our users receive world-class support for our cutting-edge hardware and software products. You will work alongside industry professionals, learning best practices in consumer electronics support, problem-solving, and professional communication.
We value growth, integrity, and innovation. If you are ready to develop your professional skills and potentially launch a long-term career with ASUS, we encourage you to apply today.
Tanggung Jawab
- Provide professional support to customers via phone, email, and live chat channels regarding ASUS product inquiries.
- Assist in troubleshooting technical issues related to laptops, desktops, and peripheral devices.
- Maintain accurate and detailed records of customer interactions within our CRM system.
- Collaborate with the technical team to escalate complex issues and ensure timely resolution.
- Participate in internal training sessions to stay updated on the latest ASUS product launches and technical specifications.
- Contribute to improving customer service processes by providing feedback on common user pain points.
- Maintain a high level of customer satisfaction by delivering polite, accurate, and efficient service.
Kualifikasi
- Currently enrolled as a final-year student or a recent graduate in any major (Communications, Management, or IT-related fields are preferred).
- Strong command of both written and spoken Indonesian and English.
- Excellent interpersonal and active listening skills.
- Proficient in using Microsoft Office Suite and basic computer hardware troubleshooting.
- Ability to work full-time in our Bekasi office location.
- Patient, empathetic, and detail-oriented with a strong desire to learn.
- Demonstrated ability to handle pressure in a high-volume customer service environment.
- Passion for consumer electronics and technology brands.